Virtual Account Manager

About the role

Virtual Account Manager

Our client is an innovative healthcare start-up focused on delivering impactful solutions to healthcare professionals and we are looking a motivated individual to join our dynamic team and help drive brand success through effective virtual engagement.

Role Overview:

As a Virtual Account Manager, you will be responsible for delivering high-quality virtual sales calls to Retail Pharmacies & Dispensing Practices, aligned with brand strategy and goals. You will play a critical role in influencing customer behaviour, promoting our products and driving measurable business outcomes.

This role requires strong interpersonal and communication skills to effectively engage with HCPs and stakeholders in a virtual environment, delivering persuasive messages and booking follow-up interactions to build lasting partnerships.

Key Responsibilities:

• Conduct virtual calls to key customers in line with brand strategy, objectives, and compliance guidelines.
• Engage customers with compelling reasons to adopt and utilize the promoted brand(s).
• Proactively handle objections and secure follow-up appointments to enable sequential engagements.
• Record call outcomes accurately in CRM systems, documenting feedback, agreed actions, and next steps.
• Collaborate closely with the wider commercial team to ensure alignment and contribute to shared success metrics.
• Maintain a high standard of call execution by utilizing influencing skills, commercial insight, and customer-centric approaches.
• Continuously evaluate call effectiveness, sharing best practices and identifying opportunities to improve customer engagement and business impact.

Ideal Candidate Profile:

Experience & Qualifications:

• Proven experience within the Pharmaceutical or Healthcare industry, ideally in a virtual sales or telesales role.
• A strong track record of sales success in customer-facing or virtual environments.
• Experience using CRM platforms and scheduling tools is highly desirable.
• ABPI qualified

Skills & Attributes:

• Persuasive, engaging, and confident phone presence with excellent verbal communication skills.
• Ability to engage customers with a value-driven and brand-centric narrative.
• Advanced objection-handling and closing capabilities.
• Strong commercial acumen with sharp numerical and analytical skills.
• Highly proactive with a solution-oriented mindset and a collaborative team player attitude.
• Positive, resilient, and goal-focused with a passion for achieving targets and delivering results.

If you would like further information and to be considered for this role, please contact CHASE on 0131 553 6644.

Reference Number: 63087